Frequently Asked Questions
How can I contact KHAITE?
Our dedicated client services team is available to assist you Monday through Friday, excluding major holidays. You may write to us at info@khaite.com.
Where are your stores located?
Please visit our Stores page for location details and store hours.
Where can I find care instructions?
You can find care instructions under the 'Material and Care' tab on each product page.
Please see this page for information regarding the 2023 product recall.
Where can I find size & fit details?
Size guides and fit details are available on each product page. For further assistance, please write to us at info@khaite.com
What is KHAITE’s product care and warranty policy?
KHAITE products are made with the utmost of quality so that clients can enjoy them for many years. Many of our items require special care to keep them in the best condition possible. Always refer to the care tags and inserts with our products for these instructions or speak to our trained Client Advisors or Client Services for any questions on caring for your items.
We offer a 1-year warranty on our products purchased from KHAITE.com or any KHAITE retail store in the US. This warranty only covers issues specifically related to the way the products were crafted and do not cover issues that result from wear. A proof of purchase or sale registration in our system is required for any warranty coverage.
For any repair needs or inquiries, our Client Services team would be happy to help you with an assessment. They can share how to proceed and any related cost for your repairs if not covered under warranty. Alternately, you can bring your item into any store for our trained Client Advisors to assess.
Can I amend my order once it has been placed?
For the protection of the cardholder, we are unable to make any edits or cancellations to an order once it is placed.
What if an item is sold out?
You may add your contact details to our waitlist on the product page to be notified if and when the item comes in.
When will payment be processed?
Payment is taken at the time an order is placed.
What payment types are accepted?
We accept the following payment methods: credit cards (Visa, MasterCard, American Express, and Discover), PayPal, Shop Pay, khaite.com gift cards, and Affirm (See here for details).
When will my order be shipped?
Orders are typically processed within 24-48 hours of being placed and then are dispatched according to the priority selected. Please note that processing times are separate from shipping times and we are unable to guarantee same-day processing.
Why am I receiving multiple deliveries for the same order?
We do our best to consolidate all items from your order into one shipment, however, there may be instances where your items are being shipped from multiple locations. In this case, you will receive tracking details as each item ships.
Is a signature required for delivery?
Our deliveries do not require a signature. If you wish to have a signature on your package at the time of delivery, you may select 'Ground Signature Required' at checkout.
Are duties and taxes included in my order total?
We cover duties and taxes for the following countries: Australia, Canada, Dubai UAE, Europe (the Euro), Hong Kong, Japan, South Korea, Qatar, Sweden, UK, and Saudi Arabia.
Can I ship to a P.O. box or APO/FPO address?
We are unable to ship to P.O. box or APO/FPO addresses.
What is KHAITE's return policy?
Items purchased on khaite.com are eligible for return provided that they are returned within 14 days of the item's delivery date in new, unused, unworn, unwashed, unaltered, and undamaged condition, with all original tags attached. Returns are accepted at the sole discretion of khaite.com. Items that are deemed not to meet one or more of the eligibility criteria outlined above will be handled on a case-by-case basis.
How can I process a Domestic return or exchange?
Please visit our Returns Portal to initiate a return or exchange.
How can I process an International return?
Please visit our Returns Portal to initiate a return. Kindly be advised that a 35 USD shipping fee will be deducted from your refund amount. International orders are not eligible for exchange.
Can an online purchase be returned in-store?
Items purchased online are eligible for return at our Khaite retail locations provided that they are returned within 14 days of the item's delivery date in new, unused, unworn, unwashed, unaltered, and undamaged condition, with all original tags attached.
When will I receive a refund?
Following inspection and acceptance of a return, you will receive a confirmation via email that a refund or merchandise credit has been issued. Please allow up to 21 business days for a return to be processed.
How do I return a gift?
You may initiate a gift return here.