WHAT IS KHAITE?
Launched in Fall 2016, KHAITE is a women's ready-to-wear collection that finds confidence in contrast of masculine and feminine, strength and softness, structure and fluidity, classic and modern. Each piece proposes a fresh balance of opposing elements while embodying a signature sensuality and ease.
WHAT IF I HAVE A QUESTION ABOUT SIZING OR AN ORDER PLACED ON KHAITE.COM?
Please contact firstname.lastname@example.org and if applicable, include your order number.
WHAT ABOUT SHIPPING?
On orders over 600 USD, Khaite offers complimentary UPS shipping to (and returns from) addresses within the United States.
Orders for next day shipping must be placed by 12pm est. Orders placed after 12pm est will ship on the next business day.
Khaite also offers international orders. Note you are responsible for all duties, taxes or brokerage fees associated with international shipping.
WHAT IS THE PRICING POLICY?
We offer a one-time price adjustment on items purchased at full-price that have been marked down within 14 days of purchase. Items not purchased at full price are ineligible for price adjustments.
WHAT IS THE RETURN POLICY?
Khaite accepts returns of unused, unworn, unwashed, unaltered, and undamaged items within 14 days of purchase, provided that all original tags are attached. Items marked “final sale” are not eligible for return.
HOW DO I RETURN AN ITEM?
To arrange for the complimentary return of a full priced item purchased on Khaite.com, contact email@example.com to request a Return Authorization number. Be sure to include your order number, the name of the item(s) you would like to return, and the reason why the item(s) did not work out. Once your return is authorized, you’ll receive a pre-paid FedEx return label via email. Please allow 7-10 business days after your item arrives for the refund to process.
HOW CAN I ORDER AN ITEM MARKED “COMING SOON”?
To be notified as soon as any item marked “coming soon” is in stock and available to purchase, please contact firstname.lastname@example.org and ask to be added to the priority list for the item(s) you are interested in.