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The thoughts and well wishes of the KHAITE team are with everyone affected by COVID-19. At this time, all khaite.com orders are being fulfilled in a safe and timely fashion, at a facility with the highest level of sanitary measures in place. As part of these health and safety precautions, all returns will be held for two days in advance of processing. Please allow an additional 14 days for your returns to be processed as we are experiencing delays. We will be accepting returns outside of the 14 days.
khaite.com offers complimentary standard shipping to (and returns from) addresses within the United States. Orders for expedited (2-3 day) or next-day shipping, which are available for an additional charge, must be placed by 12 p.m. ET; orders placed after 12 p.m. ET will ship on the next business day. We do not ship to PO Boxes. Please note once an order is placed it is not able to be amended.
khaite.com offers complimentary International Express shipping on all orders. Please note that recipients have the option to pay duties and taxes upfront at checkout or upon delivery, based on your country. We cover duties/taxes for Canada, UK, Europe, and Australia.
khaite.com accepts returns of unused, unworn, unwashed, unaltered, and undamaged within 14 days of the item's ship date, provided that all original tags are attached. Items marked “Final Sale” on the product page are non-refundable.
For domestic returns of items purchased on khaite.com, please visit returns.khaite.com to access and print your pre-paid USPS return label.
For international returns of items purchased on khaite.com, please contact orders@khaite.com for a return label. International orders are not eligible for complimentary returns, and the cost of shipping will be deducted from your refund.
khaite.com offer a one-time price adjustment on items purchased at full price that have been marked down within 14 days of purchase. Items are only eligible for price adjustment if the exact style, size, and color remains in stock at time of request. Items not purchased at full price are ineligible for price adjustments.
Items available for preorder appear with the option to "Preorder" rather than "Add to Cart"; the estimated delivery window for each item is located on the product page beneath the description. When purchasing an item available for preorder, you will be charged immediately. Once your preordered item(s) ship, you will receive a shipping confirmation with tracking information.
Please contact orders@khaite.com and if applicable, include your order number.