US Shipping

khaite.com offers complimentary standard shipping to (and returns from) addresses within the United States. Orders for expedited (2-3 day) $25 or next-day shipping $35, must be placed by 11 a.m. ET; orders placed after 11 a.m. ET will ship on the next business day. We do not ship to PO Boxes. Please note once an order is placed it is not able to be amended.

International Shipping

khaite.com offers complimentary International DHL Express shipping on all orders. Please note that recipients are responsible for duties/taxes, which can be paid upfront at checkout or upon delivery based on your country. We cover duties/taxes for Australia, Canada, Dubai UAE, Europe (the Euro), Hong Kong, Japan, South Korea, Qatar, Sweden, UK, and Saudi Arabia.

Returns

Items purchased on khaite.com are eligible for return provided that they are returned within 14 days of the item's original ship date in new, unused, unworn, unwashed, unaltered, and undamaged condition, with all original tags attached.

To ensure footwear is eligible for return, please try it on while standing on a carpeted surface. Footwear must be returned in its original shoebox, with any dustbags, cards, and packaging intact. Shoeboxes are not to be used as shipping boxes. The shoebox should be placed within appropriate outer packaging, with contents secured within.

Following inspection and acceptance of your return, you will receive confirmation via email that a refund or merchandise credit has been issued. Please allow up to 21 business days for your return to be processed.

Returns are accepted at the sole discretion of khaite.com. Items that are deemed not to meet one or more of the eligibility criteria outlined above will be handled on a case-by-case basis, which may include 1) refusing to accept the return and sending it back to the purchaser or 2) deducting a fee from the refund or merchandise credit to cover the expense of cleaning, repair, and/or shoebox replacement.

Domestic returns: To initiate a domestic return, please visit our returns portal to access and print your pre-paid UPS return label.

International returns: To initiate an international return, please visit khaite.com/internationalreturns to print your return label and schedule a pick-up. International orders are not eligible for complimentary returns, and a $35 shipping fee will be deducted from your refund.

Price Adjustments 

khaite.com offers a one-time price adjustment by store credit on items purchased at full price that have been marked down within 14 days of purchase. Items are only eligible for price adjustment if the exact style, size, and color remains in stock at time of request. Items not purchased at full price are ineligible for price adjustments. Items marked final sale are non-refundable.

Preorders

Items available for preorder appear with the option to "Preorder" rather than "Add to Cart"; the estimated delivery window for each item is located on the product page beneath the description. When purchasing an item available for preorder, you will be charged immediately. Once your preordered item(s) ship, you will receive a shipping confirmation with tracking information.

Recall

Link to shoe recall notice.

Questions

Please contact orders@khaite.com and if applicable, include your order number.