The thoughts and well wishes of the KHAITE team are with everyone affected by COVID-19. At this time, all khaite.com orders are being fulfilled in a safe and timely fashion, at a facility with the highest level of sanitary measures in place. As part of these health and safety precautions, all returns will be held for two days in advance of processing. Please allow an additional 14 days for your returns to be processed as we are experiencing delays. We will be accepting returns outside of the 14 days.
khaite.com offers complimentary standard shipping to (and returns from) addresses within the United States. Orders for expedited (2-3 day) or next-day shipping, which are available for an additional charge, must be placed by 12 p.m. ET; orders placed after 12 p.m. ET will ship on the next business day. We do not ship to PO Boxes. Please note once an order is in the shipping stage it is not able to be amended.
khaite.com offers complimentary International Express shipping on orders over 500 USD. Please note that recipients have the option to pay duties and taxes upfront at checkout or upon delivery, based on your country.
khaite.com accepts returns of unused, unworn, unwashed, unaltered, and undamaged full-price items within 14 days of the item's ship date, provided that all original tags are attached. Sale items are only eligible for store credit or exchange. Items marked “final sale” on the product page are non-refundable. A $25 restock fee will be applied if final sale items are returned without an exception.
For domestic returns of items purchased on khaite.com, please use the pre-paid UPS return label included in the box. No need to include any paperwork or request an RA# if using the complimentary label. If you do not have the pre-paid label, please contact firstname.lastname@example.org. Once the item has been checked in by our warehouse, you will be refunded.
Please note that international orders are not eligible for complimentary returns, and the cost of shipping will be deducted from your refund. For international returns, please contact email@example.com for a return label.
We offer a one-time price adjustment on items purchased at full price that have been marked down within 14 days of purchase. Items not purchased at full price are ineligible for price adjustments.
Items available for preorder appear with the option to "Preorder" rather than "Add to Cart"; the estimated delivery window for each item is located on the product page beneath the description. When purchasing an item available for preorder, you will be charged immediately. Once your preordered item(s) ship, you will receive a shipping confirmation with tracking information.
Please contact firstname.lastname@example.org and if applicable, include your order number.